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Store Policy

Privacy Policy

At Carolina Chic Clothing Co., we are committed to protecting the privacy and security of our customer's personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information provided by our customers while using our dropshipping services. We encourage you to read this policy carefully to understand our practices regarding your personal data.

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Information Collection

 

Personal Information: We may collect personal information from you when you visit our website, register an account, place an order, or communicate with us. This information may include but is not limited to, your name, email address, shipping address, billing address, and payment details.

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Non-Personal Information: We also collect non-personal information automatically as you navigate our website. This information may include your IP address, browser type, device information, and browsing patterns. This data is collected for analytical purposes and to enhance your browsing experience.

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Use of Information

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Personal Information: We use the personal information provided by you for various purposes, including but not limited to:

  • Processing and fulfilling your orders

  • Communicating with you about your orders, updates, and promotional offers

  • Providing customer support and resolving issues

  • Customizing and improving our website and services

  • Conducting market research and analyzing trends

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Non-Personal Information: Non-personal information is used primarily for analytical purposes, to understand user behavior, improve our website's functionality, and enhance our services.

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Information Sharing

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Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing other essential services. These service providers are obligated to keep your information confidential and are only permitted to use it for specific purposes.

 

Legal Compliance: We may disclose your personal information if required by law or when we believe that such disclosure is necessary to comply with a legal obligation, protect our rights or the safety of others, investigate fraud, or respond to a government request.

 

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, customer information may be transferred as part of the transaction. We will take reasonable steps to ensure the confidentiality of your personal information is maintained during the transfer.

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Data Security

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We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

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Your Choices

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Account Information: You may review, update, or delete your account information by logging into your account or contacting us directly. However, please note that we may retain certain information as required by law or for legitimate business purposes.

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Marketing Communications: You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the emails or contacting us directly. However, we may still send you transactional and administrative communications related to your orders or account.

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Children's Privacy

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Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information promptly.

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Changes to the Privacy Policy

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We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Returns Policy

At Carolina Chic Clothing Co., we strive to provide you with the best online shopping experience and ensure your satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product. This Returns Policy outlines our guidelines and procedures for returning items purchased through our dropshipping service.
 

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Eligibility for Returns


Defective or Damaged Products: If you receive a product that is defective or damaged, we will gladly accept the return and provide a replacement.

 

Incorrect Product: In the rare event that you receive an incorrect product, please contact our customer support team within 3 days of receiving the item to arrange for an exchange.

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Return Process

 

Notification: To initiate a return, you must notify us within 7 days of receiving the product. Please contact our customer support team through email at carolina.chic.clothing@gmail.com to inform us about the issue.

 

Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and guide you through the return process. Please ensure that the RA number is clearly marked on the outside of the package when returning the item.

 

Return Shipping: You will be responsible for the cost of return shipping, except in cases where the return is due to our error (defective, damaged, or incorrect product). We recommend using a trackable shipping method to ensure the safe return of the item.

 

Product Condition: Returned products must be in their original condition, including all accessories, packaging materials, and documentation. Any items that are damaged, used, or missing parts may be subject to a restocking fee or may not be eligible for a refund.

 

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Exchanges

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Exchanges: If you prefer to exchange the product for another item, please indicate your choice during the return process. We will process the exchange and ship the replacement item once we receive the returned product.

 

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Non-Returnable Items

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The following items are generally non-returnable unless they are defective or damaged:

  • Personalized or custom-made products

  • Intimate or sanitary goods

  • Jewelry

  • Downloadable software or digital products

  • Perishable goods

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Please note that this list is not exhaustive, and additional non-returnable items may be specified on individual product pages.

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International Returns

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For international customers, the return process and shipping costs may vary. Please contact our customer support team for further assistance and guidance regarding international returns.

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Final Considerations

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Our Returns Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.

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If you have any questions or require further clarification regarding our Returns Policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

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Carolina Chic Clothing Co. reserves the right to make the final decision on all returns and exchanges, taking into consideration the guidelines outlined in this Returns Policy and any applicable consumer protection laws.

Shipping Policy

Thank you for choosing Carolina Chic Clothing Co. for your clothing boutique needs. We are committed to providing you with the best shipping experience possible. Please take a moment to review our shipping policy to understand how we process and deliver your orders.

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Order Processing Time

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  • All orders are typically processed within 2-3 business days (excluding weekends and holidays) after payment confirmation.

  • Please note that order processing time may be extended during peak seasons or promotional periods. We appreciate your understanding and patience during such times.

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Shipping Methods and Carriers

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  • We utilize reliable shipping carriers to ensure the safe and timely delivery of your orders.

  • The shipping method for your order will be determined based on several factors, including the destination, package weight, and shipping speed selected during checkout.

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Shipping Costs

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  • Shipping costs are calculated based on the total weight of your order and the selected shipping method.

  • During the checkout process, you will be provided with accurate shipping cost estimates before finalizing your purchase.

  • Please note that additional customs duties, taxes, or fees may apply for international orders. These charges are the responsibility of the customer and are not included in the shipping costs paid at checkout.

 

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Order Tracking

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  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.

  • Please allow a few business days for the tracking information to be updated by the shipping carrier.

  • You can track your order by visiting our website and entering your tracking number in the designated tracking section.

 

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Delivery Time

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  • The estimated delivery time will depend on your location and the shipping method chosen.

  • Standard shipping typically takes 5-10 business days.

  • Express shipping options are available for faster delivery, usually within 5-7 business days.

  • Please note that delivery times are approximate and may vary due to factors beyond our control, such as customs processing, weather conditions, or other unforeseen circumstances.

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Order Status and Support

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  • You can check the status of your order by logging into your account on our website or by contacting our customer support team.

  • If you have any questions or concerns regarding your order, our customer support team is available to assist you. Please reach out to us via our Contact Page.

 

 

Shipping Restrictions

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  • We currently ship throughout the United States.

  • However, there may be certain locations or products that we are unable to ship to due to legal restrictions or logistical limitations. If you encounter any issues during the checkout process, please contact our customer support team for further assistance.

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Please note that this shipping policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates. By placing an order with us, you agree to abide by the terms and conditions outlined in this shipping policy.

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If you have any questions or need further clarification regarding our shipping policy, please do not hesitate to contact our customer support team. We appreciate your business and look forward to serving you!

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